Your order may not have been completed correctly or your email
address may be incorrect. Depending on your email settings, emails from
this site may be sorted into your "spam folder." If you do not receive
an email, please check your spam folder.

If you have set up domain-specific reception to prevent spam, you
will not be able to use the email services on this website. Please set
up domain-specific reception for "@ayanokoji-japan.com". When setting up
domain-specific reception, please specify the domain
"@ayanokoji-japan.com".

If you are unable to receive emails even after configuring the above settings, please contact us via the inquiry form.

Yes, it is possible. Please let us know your preference in the comments section when placing your order.

Please note that we do not offer a service to combine multiple orders into one.

We are very sorry, but we do not offer gift packaging or delivery.

Credit card payments (shopify pay) are accepted.

We usually ship within 7 business days after receiving your order. Delivery times vary depending on the shipping destination.

Delivery will only be via Japan Post EMS (International Express Mail Service).

Please note that we cannot accept requests for specific delivery dates
and times as we use Japan Post's EMS (International Express Mail
Service).

Once payment has been received, we will ship your order within 7 business days.

Please check whether you have received the shipping completion email,
then check the delivery status using the shipping slip number, or
contact us via the inquiry form with your order number.

Our online store ships products from Kyoto via EMS (Japan Post Express Mail Service).
Shipping fees vary depending on the delivery destination.
Please check shipping fees at the URL below. (Japan Post) https://www.post.japanpost.jp/int/charge/list/ems_all_en.html

For deliveries within Japan, we use Yu-Pack (Japan Post). Shipping is a flat rate of 770円 (tax included).

Please note that, as a general rule, we cannot accept any changes to your order after it has been placed.

Notice for EU Customers
Customers residing in the European Union (EU) have the right to withdraw from the contract within 14 days of receiving the product, in accordance with the EU Consumer Rights Directive.
If you wish to exercise your right of withdrawal, please note the following:
Return Shipping:
You are responsible for the cost of returning the product, including any applicable customs duties or fees. Please ensure the product is returned using a trackable shipping method.
Refund Amount:
If the value of the product has diminished due to handling beyond what is necessary to establish its nature, characteristics, and functioning, or due to soiling or damage, we may deduct an appropriate amount from your refund.
Order Cancellation Before Shipment:
If you wish to cancel your order before it has been shipped, please submit a cancellation request.

As a general rule, we cannot accept cancellations, returns, or exchanges
due to customer reasons after an order has been completed. Please be
aware of this in advance.

Notice for EU Customers
Customers residing in the European Union (EU) have the right to withdraw from the contract within 14 days of receiving the product, in accordance with the EU Consumer Rights Directive.
If you wish to exercise your right of withdrawal, please note the following:
Return Shipping:
You are responsible for the cost of returning the product, including any applicable customs duties or fees. Please ensure the product is returned using a trackable shipping method.
Refund Amount:
If the value of the product has diminished due to handling beyond what is necessary to establish its nature, characteristics, and functioning, or due to soiling or damage, we may deduct an appropriate amount from your refund.
Order Cancellation Before Shipment:
If you wish to cancel your order before it has been shipped, please submit a cancellation request.

We provide detailed information on the size of each product. Please
refer to the "inner dimensions" for an idea of what can fit inside.

The color of the product is described in detail with the photo. However,
depending on the device and screen settings you use, the color of the
actual product may differ slightly. Please note that we try to reproduce
the color as faithfully as possible.

Purse products cannot be washed as this may cause damage. Please be sure
to check the instructions for each product. We suggest appropriate care
methods so that you can use them for as long as possible.