Your order may not have been completed correctly or your email address may be incorrect. Depending on your email settings, emails from this site may be sorted into your "spam folder." If you do not receive an email, please check your spam folder.

If you have set up domain-specific reception to prevent spam, you will not be able to use the email services on this website. Please set up domain-specific reception for "@ayanokoji-japan.com". When setting up domain-specific reception, please specify the domain "@ayanokoji-japan.com".

If you are unable to receive emails even after configuring the above settings, please contact us via the inquiry form.

Yes, it is possible. Please let us know your preference in the comments section when placing your order.

Please note that we do not offer a service to combine multiple orders into one.

We are very sorry, but we do not offer gift packaging or delivery.

Credit card payments (shopify pay) are accepted.

We usually ship within 7 business days after receiving your order. Delivery times vary depending on the shipping destination.

Delivery will only be via Japan Post EMS (International Express Mail Service).

Please note that we cannot accept requests for specific delivery dates and times as we use Japan Post's EMS (International Express Mail Service).

Once payment has been received, we will ship your order within 7 business days.

Please check whether you have received the shipping completion email, then check the delivery status using the shipping slip number, or contact us via the inquiry form with your order number.

Our online store uses EMS (Japan Post International Express Mail Service) to ship products from Kyoto.
Shipping costs vary depending on the destination area.
Please check the following URL for shipping charges: (Japan Post) https://www.post.japanpost.jp/int/charge/list/ems_all_en.html

Please note that, as a general rule, we cannot accept any changes to your order after it has been placed.

As a general rule, we cannot accept cancellations, returns, or exchanges due to customer reasons after an order has been completed. Please be aware of this in advance.

We provide detailed information on the size of each product. Please refer to the "inner dimensions" for an idea of ​​what can fit inside.

The color of the product is described in detail with the photo. However, depending on the device and screen settings you use, the color of the actual product may differ slightly. Please note that we try to reproduce the color as faithfully as possible.

Purse products cannot be washed as this may cause damage. Please be sure to check the instructions for each product. We suggest appropriate care methods so that you can use them for as long as possible.