配送ポリシー

 

Shipping Costs:
All orders from our online store are shipped from Kyoto via EMS (Express Mail Service) provided by Japan Post. Shipping fees vary depending on the destination. 

Please refer to the following URL for more information on shipping rates

Japan Post EMS Rates
https://www.post.japanpost.jp/int/charge/list/ems_all_en.html

Shipping Method:
The shipping method is determined by the Company (EMS), and customers cannot choose the shipping method.

Estimated Delivery Time:
We generally ship orders within 7 business days of receipt. However, this timeline may vary in regions affected by natural disasters or large events. We appreciate your understanding in such cases.

For estimated delivery times by region, please visit.

Japan Post Delivery Days
https://www.post.japanpost.jp/int/deli_days/ems/kinki_en.html

Tracking Information
Once the product is shipped, we will send you an email with the tracking number.

You can check the delivery status using Japan Post's tracking service at the following URL

Japan Post Tracking Service
https://trackings.post.japanpost.jp/services/srv/search/input?locale=en

*If the package is returned to us due to an incorrect address or other delivery issues, we will cancel the order after deducting the original shipping fee.
Please consider placing a new order with the correct shipping address.

Delivery Time and Date Specifications:
Please note that you cannot specify the date or time for delivery. 
We apologize for any inconvenience.

Damage During Shipment:
While we take great care to ensure products are packed securely to avoid damage to the outer box, there may still be risks of damage due to handling by the shipping carrier. Minor dents or scratches on the outer packaging that do not affect product use are not covered by compensation. We appreciate your understanding in this matter.