Widerrufsrecht

Return Policy:
If the product you received is defective or incorrect, we will accept returns or exchanges.
To initiate a return or exchange, please contact us at support@ayanokoji-japan.com within 7 days of receipt, providing the following information.

・Order number
・Customer name
・Reason for return or exchange
・A photo of the product showing its condition

Upon receiving your inquiry, we will provide detailed instructions.
Please be sure to follow the guidance provided.

Disclaimer:
Exchanges will generally be processed for the same item.
In cases of returns or exchanges due to product defects or incorrect shipments, we will cover all return and replacement shipping costs. However, please note that customs duties, taxes, or any other fees imposed by your country are not handled by us and are therefore non-refundable.

Conditions Under Which Returns Are Not Accepted:
・Returns due to customer preferences (e.g., ordering the wrong item, differences from product images, etc.) will not be accepted.
・Products purchased from any source other than this official online store (ayanokoji-japan.com) will not be accepted.
・Returns will not be accepted if more than 8 days have passed since delivery.
・Requests made by anyone other than the original purchaser will not be accepted.
・Used products will not be accepted.
・Returned items showing visible signs of use, including hair, fibers, dust, dirt, or perfume, will not be accepted.
・Products that have been altered or cleaned after delivery will not be accepted.

Refunds:
・Once the returned product is received, a refund will be processed to the credit card used for the original purchase.
・Depending on your card issuer’s billing cycle, you may temporarily see the original charge.
・Refunds may be processed in the following billing cycle, depending on the card company’s policies.
For further details, please contact your card issuer.